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Develop a New Generation of Technologists

UX Program Coach

Location: Minneapolis, MN & Remote

Format: Hybrid (75% remote, 25% in-person); Part time (5-8 hours/week)

Prime Academy is seeking several contract Technical & Software Coaches to help out the UX Design cohort students with technical and software support in their primary design and prototyping programs, as they work to increase their comfort and familiarity in these tools. Coaches will provide troubleshooting support and guidance to students through after-hours office hours. These exchanges will include students screensharing their in-progress deliverables and identifying challenges they are experiencing in achieving their goals. Coaches help students approach and overcome the technical challenges they are facing in their program work by conducting ad-hoc demos and identifying helpful resources. Technical & Software Coaches will also help curate and potentially create resources (e.g., tutorials, asset accelerators, etc) that the instruction team will use for students’ continued learning and growth.

Technical & Software Coaches will work predominantly remote and will be required to sign-up for and hold weekly office hours during which they will be available for student support in a signup-ahead and on-demand capacity. We ask Technical & Software Coaches to commit to a 12-week period in which they’ll work around 5-8 hours per week, during weekday evenings (usually Tues/Thurs between 7-9pm) and weekends (Sat/Sun between 11am-4pm).

Typical Duties and Responsibilities

  • Abide by our Prime values when providing support and/or interacting with students. 
  • Assist instruction team with answering student questions about how to use design software programs.
  • Take direction and guidance from the instruction team to ensure that the role is being effectively utilized and supporting the cohort of students to the maximum ability. 
  • Respond to correspondence from current students through Slack messaging 
  • Identify relevant and helpful resources for technical/software support (This may include planning and/or conducting live demos, creating and/or sharing recorded videos, and/or directing students to non-Prime support resources)
  • Create custom resources (e.g., demos, walkthroughs) for continued use within the UX program

Reporting Relationships

Technical & Software Coaches are responsible for providing timely and empathetic guidance to students as they work through challenges in the required software programs. Technical & Software Coaches are directly supervised by the Senior Director of UX Instruction, while also providing updates to the cohort instructor(s).

Skills and Qualifications

  • Proficiency in the UX design, prototyping, and communications software tools used within our program (Sketch, Squarespace, InVision, Keynote, Axure, Slack, Zoom, Google Suite)
  • Proficiency in Mac OS platform
  • Skill and excitement in problem-solving and trying new approaches to troubleshooting
  • Empathy and compassion for the adult-as-student experience 
  • Excellent written and verbal communication skills
  • Independent and self-motivated
  • Organized, detail-oriented, and great at follow-through
  • Able to multitask in a fast-paced and dynamic environment

Bonus: Experience in other UX prototyping, research, and collaboration tools (e.g., Figma, Marvel, Adobe XD, proto.io, User Zoom, UserTesting, Miro, Wix, etc.)

Education and Experience

Graduate of Prime Digital Academy (Certificate of User Experience Design) or 2+ years experience professional UX practice

Equipment

You will need your own computer running macOS. Prime will not provide any physical equipment. Prime will provide educational licenses for Sketch, Axure, and InVision; access to Zoom and Slack will also be provided. If you do not have an active Squarespace account, one may be provided to you.

To apply:

Send your resume and cover letter or statement of interest to recruiting@primeacademy.io

Research shows that folks who are part of historically excluded groups or are otherwise underrepresented are less likely to apply for a role if they feel they don't meet all the criteria. If you are hesitant to submit your materials for that reason, please apply anyway!